We want you to be genuinely happy with your Viking Soulmate Sketch. This policy explains when a refund is available and how to request one. It applies to purchases made at vikingsoulmatesketch.com.
1. Technical Failure
If your payment was successfully charged but you did not receive a working, high-resolution version of your portrait and reading due to a technical error on our end, you are entitled to a full refund, or, if you prefer, we will regenerate your portrait at no additional cost. Contact us at support@vikingsoulmatesketch.com with your order details.
2. Satisfaction Guarantee
Because each portrait is uniquely generated from your answers, results can vary. If you're unhappy with the artistic result you received, contact us within 7 days of purchase at support@vikingsoulmatesketch.com. We will, at our discretion, either regenerate your portrait with adjusted input or issue a refund. We ask that you give us the chance to make it right via regeneration first where reasonable, but a refund remains available if you're still not satisfied.
3. What Isn't Covered
Refunds are not available in the following circumstances:
- Requests made more than 7 days after purchase, outside of technical failure claims;
- Change of mind after successfully receiving and downloading a working result, once the 7-day window has passed;
- Accounts or purchases found to be in violation of our Terms of Service, including abuse of rate limits or fraudulent payment activity;
- Dissatisfaction with the inherent nature of AI-generated art (e.g. stylistic variation is expected and is not itself grounds for refund outside the satisfaction-guarantee window above).
4. How to Request a Refund
Email support@vikingsoulmatesketch.com with the email address used at checkout and, if available, your order/confirmation reference. We aim to respond within 2 business days.
5. Processing Time
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
6. Chargebacks
If you have a concern about a charge, we ask that you contact us directly first — most issues can be resolved quickly this way. Initiating a chargeback with your bank without first contacting us may delay resolution and can result in suspension of your access to future purchases.
7. Contact
For any refund-related question, reach us at support@vikingsoulmatesketch.com.